Kimco's COVID-19 Response

Kimco is committed to the health and safety of our tenants, our associates, and our shoppers and other community members in the areas our centers serve. The COVID-19 (Coronavirus) pandemic, while still unfolding, has significantly impacted each of these stakeholder groups, and we’re taking important steps to offer our support.

Below you will find an outline of what Kimco is doing to help us all through this difficult time, as well as some useful resources. We continue to closely monitor this fast-moving situation and will update this information accordingly in the coming weeks.


General Information

For the most up-to-date information on COVID-19 (Coronavirus), its spread in the U.S., and recommended practices to protect against the virus, we encourage you to visit the Centers for Disease Control (CDC) and World Health Organization (WHO) websites:

Supporting Tenants

We are sympathetic to the challenges our tenants are currently facing, and we remain committed to your long-term success. As we begin to navigate through this situation together, we have provided a comprehensive list of tenant resources which will be updated as new information becomes available.

Contact Us

Kimco's National Call Center is available 24-7 for questions or urgent property management-related requests: 1-833-800-4343

To assist us in improving communications during this time, please provide updated contact information via the online form on our Tenants page: Submit Contact Information

Tenant Assistance Program (TAP)

Kimco is working in partnership with several law firms across the country to provide assistance to tenants seeking government-sponsored disaster relief loans. At Kimco’s expense, we will connect you with a legal team who can assist you in identifying suitable loan programs, identifying potential lending institutions, and preparing and submitting applications.

TAP services are now available in AZ, CA, CO, CT, FL, GA, IL, IN, MA, MD, MN, NC, NH, NJ, NV, NY, OR, PA, SC, TN, TX, VA and WA, and we're working to add additional states shortly.

For more information, email tap@kimcorealty.com and include the location of your business along with your preferred method of contact.

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Small Business Resources

Federal and state governments and other organizations have acted quickly in creating programs to aid small and mid-sized businesses and minimize the economic impact of the Coronavirus (COVID-19) pandemic. You are encouraged to research these programs to determine which might be of assistance to your business. We have also included resources to help you monitor the situation in your area and formulate your business's response.

  • U.S. Small Business Administration (SBA) Coronavirus Assistance

    The SBA can provide loans of up to $2M to be used to pay fixed debts, payroll, accounts payable and other bills that can’t be paid because of the disaster’s impact. The interest rate is 3.75% for small businesses.

    Watch this video to find out how to get started:

    Now you're ready to begin the SBA application process

    Also useful is this listing of areas eligible for SBA disaster loans

  • CARES Act - Paycheck Protection Program

    On March 27, the CARES Act was signed into law, providing $2 trillion in emergency assistance for individuals, families and businesses affected by the pandemic. Included is the Paycheck Protection Program, administered through the SBA, providing up to $349 billion in loans to eligible businesses with less than 500 employees. Maximum loan amount is $10 million at an interest rate no higher than 4%. Funds may be used for a variety of purposes including payroll costs, rent, utilities, mortgage interest, and interest on existing debt. The loans will not require collateral and can be subject to forgiveness.

  • SBA Local Assistance Directory

    This SBA Local Assistance Directory can connect you to several local partners to counsel, mentor and train small businesses.

  • SCORE Coronavirus Small Business Hub

    Through Kimco’s alliance with SCORE, America’s premier source of free and confidential advice for small businesses, our tenants will have access to custom content and webinars to help them navigate through these turbulent times. SCORE’s Coronavirus Small Business Hub is a valuable resource for identifying and evaluating funding opportunities. On the Coronavirus SBA Loans and Business Assistance page, tenants can take advantage of remote mentoring services, with an experienced mentor who can guide you through the SBA loan process.

State by State Resources

Other Resources

  • Centers for Disease Control and Prevention (CDC)

    The CDC has provided interim guidance for businesses and employers to plan, prepare and respond to the pandemic.

  • Community Foundation Public Awareness Initiative

    Updated daily, Community Foundations Nationwide has compiled a list of more than 200 U.S. community foundations in 49 states, plus the District of Columbia, that have created relief funds to support local nonprofits affected by COVID-19.

  • Facebook Small Business Grants Program

    Facebook is offering $100M in cash grants and ad credits to help small businesses during this challenging time.

  • Federal Communications Commission

    In response to the COVID-19 pandemic more than 650 companies and associations have signed FCC's pledge to Keep Americans Connected. They pledge for the next 60 days to not terminate service and waive any late fees that any residential or small business customers incur because of their economic circumstances related to COVID 19 disruption, and to open all WIFI hotspots to the general public.

  • Forbes Small Business Relief Tracker

    Updated daily, Forbes has compiled a list of the government agencies, private companies and nonprofit organizations that are offering support to small business owners.

  • Google Ad Credits

    Google has dedicated $340 million in ad credits for small and medium-sized businesses with active Google Ad accounts, to stay in touch with their customers during this difficult time. Users who have been active advertisers since the beginning of 2019 will receive a credit notification in their account in the coming months, and the credits can be used at any point during 2020 across all Google Ads platforms.

  • ICSC Coronavirus Update

    The International Council of Shopping Centers (ICSC) provides updates for the shopping center industry with U.S. state-by-state business closures and mandates, a summary of legislative action to support relief for small business owners, and various additional resources.

  • Internal Revenue Service (IRS)

    The IRS has postponed the tax filing deadline to July 15, which applies to individuals as well as corporations and any type of unincorporated business entity. There is no limit to the amount of payment that may be postponed.

  • Main Street America

    Main Street America, a program of the National Main Street Center, is compiling resources, opportunities, and community response examples to help Main Street districts during this crisis. Content includes information on funding sources along with webinars and tip sheets.

  • National Governors Association

    The National Governors Association website outlines the steps each state is taking to address Coronavirus, including legislative action, along with updates from the Centers for Disease Control.

  • National Restaurant Association

    Through the Restaurant Employee Relief Fund, the National Restaurant Association will provide $500 grants to restaurant industry employees who have been adversely impacted by COVID-19. Applications will open April 2, 2020.

  • Restaurant Worker Relief

    The Restaurant Opportunities Centers United has compiled a list of national and local relief resources for restaurant workers.

  • USBG Bartender Emergency Assistance Program

    The United States Bartenders’ Guild is offering emergency assistance grants to bartenders, their spouses, and children.

  • U.S. Treasury - Families First Coronavirus Response Act

    Allows employers to tax deduct paid sick leave.

  • Yelp Free Advertising

    Yelp is waiving advertising fees for many independent local restaurant and nightlife businesses and is offering free access to page upgrades including Business Highlights, Call To Action, and Connect. The company is also offering $100 in free search advertising for restaurant clients offering delivery and/or takeout.

  • Yelp/GoFundMe Partnership

    Yelp has partnered with GoFundMe to provide a fast and simple way for independent businesses to start fundraisers and accept donations through their Yelp pages. The Yelp Foundation and GoFundMe have also pledged to match up to $1 million in donations, with a $500 matching grant to eligible businesses that raise at least $500 on their GoFundMe.

Tenant Communications

We have been communicating with our tenants early and often. Past communications are listed here:

  • Important New Information on Applying for Federal Assistance
    April 1, 2020

    PDF or HTML

  • COVID-19 Small Business Financial Assistance
    March 27, 2020

    PDF or HTML

  • Action Needed – Urge Congress to Provide Relief to Small Businesses
    March 20, 2020

    PDF or HTML

  • Government Mandates Regarding COVID-19 Response
    March 17, 2020

    PDF or HTML

  • Health Awareness Alert: COVID-19 (Corona Virus)
    March 10, 2020

    PDF or HTML

For Puerto Rico

  • Orden Ejecutiva de la Gobernadora debido al COVID-19
    March 15, 2020

    PDF or HTML

Supporting Communities

We are aware of the critical role our shopping centers play in the communities they serve, often providing access to essential retail and services such as groceries, drug stores, and doctor's offices.

  • With very few exceptions, our shopping centers remain open to continue to provide access to these critical goods and services, and we have taken steps to protect the shoppers and tenants at our sites, following the guidance of the Centers for Disease Control (CDC) and the World Health Organization (WHO).
  • We are closely monitoring recommendations and mandates of local/state governments and health authorities.
  • At the onset of the COVID-19 outbreak in the U.S., we immediately increased the frequency and intensity of our janitorial services to help prevent the spread of the virus. Areas such as public bathrooms, interior concourses and hallways, vestibules and shared doors, and elevators and escalators are being sanitized multiple times per day.
  • Our teams are also working quickly to provide additional assistance in the communities where we operate, finding creative ways to use our conveniently located centers during this difficult time. We are fast-tracking the approval of drive-thru testing centers, blood drive locations, and school lunch pick-ups, and several of our centers are already offering these services.
  • If you have a request to utilize one of our shopping centers for COVID-19 response efforts, please email jwestbrook@kimcorealty.com

Supporting Our Employees

The health and safety of our employees and their families is a top priority. We have taken the necessary steps to protect our employees and empower them to work from home and care for their family members and children whose lives have also been impacted.

  • Beginning, Wednesday, March 11, Kimco transitioned nearly 100% of its workforce to work from home, ensuring they are safely situated during this critical social distancing period.
  • All business travel has been stopped until further notice.
  • Investments in new state of the art technology and software over the last year are proving to be invaluable, as our full team is equipped with new laptops and cellular capability to enable them to work from anywhere fairly easily.
  • Daily webinar training is being provided to ensure our associates are fully supported to work from home. Our human resources and information technology teams are available to all employees to address any needs or concerns they may have.
  • Associates will be granted the paid time off to care for themselves or family members should the virus impact them.
  • We've ramped up communications at all levels and have initiated company-wide virtual meetings such that executives are accessible, can keep associates informed, and employees' questions are answered.

We will continue to evaluate situations as they arise and adjust our approach as appropriate, with the goal to enable our employees to be as productive as possible while offering them the flexibility they need to care for themselves and their families.


The information provided herein is intended for general information purposes only and is not intended to provide legal or tax advice on any matter. Due to the rapid changes in Federal, State and local regulations and guidelines, Kimco does not make any representations or warranties as to the completeness or accuracy of any of the information contained herein or on any of the provided links. Please consult with your legal and tax advisors with respect to your specific facts and circumstances before taking any action.